DGIT’s support teams are prioritizing social distancing and virtual support. If you require support, please expect an invitation to join a remote session for the technician to virtually resolve your issue. We do understand that all issues cannot be resolved remotely. We will first attempt to resolve all issues remotely and if we are unable to resolve, then our techs will offer in-person support with appropriate precautionary measures to protect you and our staff.
Continue to use our support methods and our support staff will reach out to you with additional information.
As our organization has shifted to a more remote environment, our teams are working diligently to ensure you are still receiving world class support from us and are able to continue your work from home. We have created guides for best practices on our tools for whether you are working from home or teaching/learning from home. If you need support with your devices, continue to contact us and we’ll be able to help you remotely as well.
UCLA Health faculty can leverage Zoom—a secure, web-based video conferencing system licensed by UCLA Health—to create virtual meeting and learning environments for effective remote work.
We understand that at this time, not all IT resources are centralized. Departments that have their own IT units in place have the authority on how to implement support in their specific areas.