Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS (FAQ)

First Time at the BWC

Who is eligible for services at the BWC?

DGSOM Medical students and DGSOM Graduate Students in the Biosciences are eligible for services at the BWC. UCLA Medical Residents and Fellows with Anthem House Staff Insurance are also eligible for services.

What services does the BWC offer?

One-on-one counseling
Medication consultation
Connect to community-based services & resources
Wellness workshops. If you have a presentation/workshop request, please complete this brief survey.

How much do services at the BWC cost?

DGSOM medical students and DGSOM graduate students receive our services free of charge. Residents and Fellows are responsible for a $15 copay per visit.

How many sessions do I receive per year?

The BWC offers a short-term therapy treatment model based on clinical need among other factors, to DGSOM medical and DGSOM graduate students. House Staff clients are eligible to receive additional therapy sessions as needed.

There are no sessions limits for medication management.

What happens at the the intake appointment?

During the intake appointment, the BWC clinician will conduct a diagnostic interview in order to gather more information about you and to gain a better understanding of your needs. This is a telehealth appointment and will run 40-45 minutes.

Who can I call if I am in-crisis?

If this is a life-threatening emergency, call 9-1-1 or go to your nearest hospital emergency room. Behavioral Wellness Center Crisis Support is available 24 hours by calling the main office line: (310) 825-9605. UCLA Counseling and Psychological Services (CAPS) also offers after-hours crisis support at (310) 825-0768. For additional crisis resources, click here.

I am only interested in meeting with a psychiatrist. Can I schedule this appointment without completing an intake?

All new clients to the BWC must first complete an intake appointment prior to being connected to any of our services.

Appointments & Services

How do I schedule or cancel my next appointment?

To schedule/cancel your next appointment, please email us at bwc@mednet.ucla.edu or call us at (310) 825-9605. If you use the MyChart app, you may also reach out to us via a MyChart message.

How do I get my medication(s) refilled?

If you are an existing BWC client, please email us at bwc@mednet.ucla.edu and provide us with the following:

Medication name
Medication dosage
Preferred pharmacy with address and phone number

Refill requests received after-hours or during the weekend will be addressed on the next business day. Medication refills may also be requested through myUCLAhealth and/or the MyChart app.

Do you offer couples counseling?

At this time, Residents and Fellows are eligible for couples counseling at the BWC.

Does the BWC offer ADHD Testing?

Yes. Prior to meeting with a clinician for ADHD Testing, you will first need to complete an intake and initial interview with BWC providers.

What happens during a case-management appointment?

During this 20-30 mminute appointment, you will meet with a clinician to review the process of connecting with a community provider. Case-management appointments are free of charge to all BWC clients.

How do I connect to my telehealth appointment?

Telehealth (video) visits are conducted either through the MyChart application, or Zoom. You will be informed of which platform to use when your appointment is confirmed. If the appointment is over Zoom, you will receive the Zoom Meeting ID by email, or via a MyChart message. If the appointment is a MyChart video visit, please connect using the MyChart app. For more information on how to connect to a MyChart video visit, click here.

Can I see my provider for an in-person appointment?

Yes, we offer in-person appointments. Please email bwc@mednet.ucla.edu or call us at (310) 825-9605 to request and in-person appointment.

Do you have private spaces available for appointments?

Yes. We can provide you with a private space for your telehealth appointment during our office hours. Please email bwc@mednet.ucla.edu or call us at (310) 825-9605 to request a private space.

What if I need to see a clinician more frequently?

Please speak with your current BWC provider if you need to be seen more frequently. Alternatively, you may email us at bwc@mednet.ucla.edu with this request.

Billing & Insurance

I just received a bill for a past appointment. Who do I contact to address this?

If you are a DGOMS medical or graduate student and have received a bill for services, please email us at bwc@mednet.ucla.edu and provide the following information:

Service date
Provider name
Amount

Once we have this information, we will work with the billing department to reverse the charges.

Do I need UC-SHIP insurance to be eligible at the BWC?

No, however we ask you to provide your UC-SHIP eligibility and UID for internal purposes only.

Where do I find my Anthem House Staff Member ID?

Please email the GME Office at gme@mednet.ucla.edu to request your Member ID. The GME office will be able to provide you with a digital copy of your Anthem Insurance card, usually within the same business day of your request.

Other

I am on a Leave of Absence (LOA). Am I still eligible at the BWC?

Yes. As long as you are located in the state of California during a leave of absence, you are still eligible for services.

Can I meet with my provider if I am out of state/out of the country?

Due to state law and California Board of Psychology and Board of Behavioral Sciences restrictions, you can only connect with your provider if you are currently located in the state of California.

Why can't I open an email from the BWC?

If your preferred email address is a non-mednet email, we will need to correspond with you securely, which means that you will need to log into UCLA Health's secure message portal to read/retrieve the message.